Privacy Notice
Effective Date: March 1, 2018
This privacy notice discloses the privacy practices for Hilliary Communications and our website; http://www.hillcom.net. This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:
- What information we collect;
- With whom it is shared;
- How it can be corrected;
- How it is secured;
- How policy changes will be communicated; and
- How to address concerns over misuse of personal data.
Information Collection
We are the sole owners of the information collected from you such as personal information that identifies you or can reasonably be used to identify you. We only have access to/collect information that you voluntarily give us via email or other direct contact from you, including but not limited to the following:
- Account information, including your name, address, telephone number, e-mail address, service-related details such as payment data, security codes, service history and other similar information;
- Network performance & usage information which tells us how you use our network, our products and our services and how well our equipment and network is performing;
- Web browsing and application information which tells us about the websites you visit and the applications you use on our network;
- Location information which tells us where your service is located as well as your ZIP code and street address;
- TV viewing information which tells us about which programs you watch and record and similar information about how you use our video services and applications.
Use of Information
We will use information collected from you to provide services and improve your customer experience, send you bills, respond to your questions, address network integrity, help in fraud prevention and network and device security issues, do research and analysis to maintain, protect, develop, and improve our network and services, let you know about service updates, content, offers and promotions that may be of interest to you, improve entertainment options, deliver relevant advertising, create external marketing and analytics reports, and assist in the prevention and investigation of illegal activities and violations of our terms of service or acceptable use policy.
Sharing of Information
We will not sell or rent this information to anyone. Some examples of who we share your personal information with are:
- Our affiliates, subsidiaries and parent company in order to give you the best customer experience and to help you get everything we have to offer;
- Other non-affiliated companies the perform services on your behalf only as needed for them to preform those services. We require them to protect your information consistent with our policy.
- Other companies and entities as necessary to:
- Respond to 911 requests and other emergencies;
- Comply with court orders and other legal process;
- Assist with identity verification, and preventing fraud and identity theft;
- Enforce our agreements and property rights;
- And to obtain payment for products and service including the transfer or sale of delinquent accounts to third parties for collection.
Online Privacy for Children
We do not knowingly collection personally identifying information from anyone under the age of 13 unless we first obtain permission from the child’s parent or legal guardian.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data
Registration
In order to use our services and our website, a user may first be required to complete a registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.
Orders
We request information from you on our order form. To purchase services and/or products from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
Sharing
We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We use an outside credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order. We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for “https” at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.
Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. Some of our business partners may use cookies on our site (e.g., advertisers). However, we have no access to or control over these cookies.
Links
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys
From time-to-time our site requests information via surveys. Participation in these surveys is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Notification of Changes
Whenever material changes are made to the privacy notice you will be notified by email and by direct mail to the mailing address you provided when you purchased goods and/or services.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 580-529-5000 or via email at info@hilliary.com